HiGo Customers — a customer portal with your brand

Your customers track their trips and download their invoices online, 24/7, without calling you.

HiGo Customers gives each of your customers a secure area with your logo and your name. They check their schedule, download their invoices as PDF and keep their details up to date. Everything comes straight from HiGo: nothing to re-enter, nothing to send.

What you gain

• Fewer calls and e-mails: “When is the driver coming?”, “Can you resend the invoice?”. Your customers find the answer themselves.
• A professional image: your logo and name on the login page, like an in-house service.
• Up-to-date customer records: customers correct their own address and billing details.
• Invoices paid faster: customers see what is still due and have the PDF at hand.

What your customers see

• a dashboard: upcoming trips, invoices to pay, amount due;
• their trip schedule: times, addresses, passengers, flight or train, driver, vehicle, status;
• their issued invoices and credit notes as PDF, identical to the ones you send;
• their customer record, which they can update.

Your drafts and cancelled invoices are never shown. Customers can view, but cannot change your trips or your invoices.

Easy to set up

Nothing to install or host: add a “Customer area” button to your website, that’s all. Customers create their own password the first time they log in. The portal works on computers, tablets and smartphones, in 7 languages: French, English, German, Italian, Spanish, Portuguese and Arabic.

Secure

Encrypted connection, passwords never stored in plain text. Each customer only sees their own data. A customer who works with several HiGo-equipped transport companies keeps a single account and switches between them in one click.

Give your customers their own online area. Contact us to activate HiGo Customers.